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Acquisitions: Pain in Compromise

While discussing email upgrade planning with some very sharp folks in a large, global enterprise this week, one of the strategists noted: “With acquisitions, there is pain in compromise.” He was...

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Article 8

If you ask an IT professional to define presence, you may get something along the lines of: What Is Presence? The term “presence” is frequently associated with instant messaging (IM). The basic...

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Web Conferencing: More Than It Used to Be…

Citrix announced today the acquisition of Podio – aptly described as a collaborative work platform. This fits well with the Citrix Online business (e.g. the GoTo product set – Meeting, Webinar,...

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Field Research: Listening, Distilling, and Creating

A picture is worth a thousand words – in this case pretty much literally. One of the methodologies we use to conduct research in Gartner for Technical Professionals is something that was developed and...

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Enterprise Instant Messaging: Going, Going, Gone?

Successful implementation of enterprise IM has hinged on the use case. If use cases are found that the users adopt and value, then EIM becomes important. Understanding use cases, business benefits, and...

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Marketing 101 & 3CS: Children and Puppies

Marketing loves to use children and puppies (or other cute animals). With the rise of social networking, the enterprise communication, collaboration, content and social (3CS) software vendors are not...

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Software as a Service or On-premises?

Shamelessly borrowing a bit from Shakespeare – SaaS or on-premises? That is the question. This question is becoming more common place regarding applications that have been previously restricted to or...

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Evaluating SaaS: What are the Buckets?

It is interesting to note that the term bucket is used in several ways with technology. Wikipedia lists the technical uses of the term bucket. Bucket is also a useful metaphor when trying to figure out...

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Evaluating SaaS Providers Webinar

Join me on Wednesday this week for a presentation on guidance for evaluating your SaaS providers: Please join for a complimentary Gartner webinar. Wednesday, January 23, 2013 Evaluating Public SaaS...

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Cataloging and Executing on the Mobile Productivity Opportunities

Last week I was part of a team that spent four days consolidating and analyzing more than a thousand data points from research we have been conducting regarding how iPads (and tablets in general) are...

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